Delete your account in the app
- Open the Bartr app and sign in.
- Go to Profile, then Settings.
- Tap Delete Account and confirm.
To protect the other side of in-flight transactions, deletion is not available while you have active listings, open orders, or unresolved disputes — complete or cancel those first.
Request deletion without the app
If you can't use the app, email info@bartrtix.com from the email address on your Bartr account with the subject "Delete my account". We may ask you to confirm that the account is yours before we delete it. We will respond within 30 days.
What we delete
When you delete your account, we promptly delete:
- Your profile and login credentials, including your profile photo
- Your saved payment methods (your Stripe customer record is deleted, which removes your saved cards)
- Bug reports you filed in the app, including any screenshots attached to them
- Ticket screenshots you uploaded as proof of ownership
- City-waitlist signups tied to your account's email address
- Your AI assistant conversation history
- Your in-app view history — the events and listings you opened in the app or on the web app (for every account, this is also deleted automatically after 90 days)
Deletion also cancels an active Bartr+ subscription that Bartr bills directly. A Bartr+ subscription billed by Apple is NOT cancelled by deleting your account — cancel it in Settings → Apple Account → Subscriptions on your iPhone, or it will keep charging you. Any active bids or pending offers are cancelled and the resulting holds on your card are released. Your name is anonymized on past listings, bids, and offers.
What we keep, and for how long
Some records are retained after account deletion:
- Transaction and payment records, as required by law and to handle refunds, chargebacks, and disputes. Transaction records are retained for a minimum of 7 years to comply with financial recordkeeping requirements
- Ratings and reviews you left for other users, which remain to preserve marketplace integrity but are no longer linked to an active profile
- Support correspondence you sent us by email
- Records held by Stripe (payments, identity verification), which Stripe retains under its own legal obligations
You can ask us to remove retained data that isn't legally required by emailing info@bartrtix.com. Section 5 of our Privacy Policy has the full detail.