By creating an account or using the Bartr mobile application or website (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you and Bartr Technologies, Inc. ("Bartr," "we," "us," or "our"). We may update these Terms from time to time as described in Section 28. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
You must be at least 18 years old to create an account and use the Service. By using Bartr, you represent and warrant that:
The Service is currently offered in the United States, and all transactions are denominated in U.S. dollars.
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
Usernames must comply with our naming rules (length, characters, and content). We may reclaim, rename, or refuse usernames that impersonate others, contain offensive content, or squat on names reserved for the Service.
Bartr is not liable for any loss or damage arising from your failure to maintain the security of your account.
Before you can buy or sell on Bartr, you must complete identity verification through our verification partner (Stripe Identity). This is required to keep the marketplace safe and to comply with applicable laws. Verification is enforced at transaction time — unverified accounts cannot complete purchases, place bids or offers, or list tickets.
Bartr reserves the right to suspend or terminate your account if we are unable to verify your identity or if the information you provide is found to be inaccurate.
Bartr is a technology platform that facilitates peer-to-peer ticket transactions. Bartr does not own, issue, or guarantee any tickets listed on the platform. The ticket sale contract is between the buyer and the seller; Bartr provides the marketplace, escrowed payment processing (through Stripe, acting as a limited payment collection agent for the seller), delivery coordination, and dispute resolution described in these Terms. Sellers are solely responsible for the accuracy, legality, and authenticity of their listings.
Bartr supports tickets held on major ticketing platforms (such as Ticketmaster, AXS, SeatGeek, StubHub, and Eventbrite) and, in limited cases, physical tickets. Delivery happens as a transfer on the original ticketing platform to the buyer's verified account email — never as a barcode or file inside Bartr.
When you list a ticket for sale on Bartr, you represent and warrant that:
Listings require a proof-of-ownership screenshot from the original ticketing platform. Listings may be subject to automated and manual review before or after going live, including automated screenshot verification for higher-value listings (currently $150 and above) and price-plausibility review. Listings that fail review may be rejected, held for manual review, or removed.
Bartr is built to be the anti-scalper resale marketplace. To enforce that promise, sellers may list a ticket for resale at a maximum of 10% above the original purchase price they paid the primary market (face value plus all fees and taxes). For example, if you paid Ticketmaster $60 all-in for a ticket, the highest you may list it for on Bartr is $66.
This cap applies universally — to all sellers regardless of free tier or Bartr+ membership.
When you create a listing, you must enter the total amount you paid (face value, service fees, processing fees, and taxes — the all-in amount on your original primary-market confirmation). Bartr cross-references this number against the venue's published primary-market price band, where available. Listings that exceed the cap, or whose entered original purchase price falls implausibly outside the venue's known range, may be automatically rejected or held for manual review.
Buyer-driven exception. The cap restricts what a seller may list a ticket for. Buyers are free to submit a Name-Your-Price bid above the cap; sellers may accept or decline such bids at their discretion. This preserves the buyer's ability to compete for high-demand tickets while ensuring sellers cannot unilaterally impose scalper-style pricing.
Knowingly entering a false original purchase price to circumvent the cap is a violation of these Terms and may result in listing removal, account suspension, or termination.
The total you see before you confirm a purchase — ticket price plus any applicable buyer fee — is what Bartr charges you. Bartr never adds service fees after checkout. Where required by law, sales tax is calculated from your location and shown as a separate line item before you confirm. Sales tax is a government charge, not a Bartr fee, and is not included in listing prices or "all-in" prices.
Tapping Buy and completing payment creates a binding order. Your payment (including fees) is held in escrow as described in Section 11 and is not released to the seller until well after the event starts.
Buyers may submit a bid for an event at a price of their choosing. Placing a bid places an authorization hold on your payment method. Bids remain active for the duration you select (24 hours, 48 hours, 72 hours, or 7 days). A bid is a binding offer — if a seller accepts your bid while it is active, the held payment is captured and you are obligated to complete the purchase.
Buyers may submit an offer on a specific listing, valid for 24, 48, or 72 hours at the buyer's choice. Sellers may accept the offer, decline it, suggest a different price, or let it expire. If the seller accepts while the offer is active, your payment is captured and the order proceeds. If you begin an offer but abandon payment, the offer is cancelled automatically. Offers are limited to $25,000 per ticket.
Counter-offers and suggested prices are invitations to re-offer and follow the same binding rules once accepted.
All fees are disclosed before you confirm any purchase or listing. Buyer fees are locked in when your payment or hold is created and will not change afterward. Fees on completed transactions are non-refundable, except that when a buyer receives a full refund under these Terms, the buyer fee is refunded with it. Bartr may change its fee schedule prospectively; changes never apply to transactions already in flight.
Bartr+ is a paid subscription service available at:
Benefits include the reduced fees in Section 9.2, unlimited active listings, and Bartr+ features such as Smart Pricing (Section 17).
Free trial. New subscribers are eligible for one 7-day free trial per account, ever. The trial requires a valid payment method and is consumed when you start it, even if you cancel immediately. If you do not cancel before the trial ends, you will be charged the applicable subscription fee.
Renewal and cancellation. Subscriptions renew automatically unless cancelled before the renewal date through your account settings. When you cancel, your benefits continue until the end of the current billing period. Bartr+ subscription fees are non-refundable except where required by applicable law.
All ticket transactions on Bartr are processed through our Trust Triangle delivery system, which protects both buyers and sellers:
Sellers must complete the ticket transfer within 24 hours of the buyer verifying their delivery email. Failure to transfer within this window may result in automatic cancellation, a full refund to the buyer, and account penalties.
Buyers must verify their delivery email within 48 hours of purchase. Bartr sends reminders while verification is outstanding. If your delivery email is still unverified when the event starts, the order is automatically cancelled and refunded in full — an undeliverable ticket helps no one.
Entering a delivery email you do not own or control is a violation of these Terms. If a completed transfer fails because the buyer supplied the wrong email, Bartr may refund the buyer, compensate the seller from Bartr's own funds, and charge the buyer a recovery fee (currently $5) to the payment method on file. Wrong-email incidents are tracked; repeat incidents result in account suspension.
Sellers are financially responsible for sales that fail because of their own conduct. If a payment on your sale is reversed by the buyer's bank or card network (a "chargeback"), or Bartr determines through its dispute-resolution process that a ticket you sold was invalid, duplicate, already used, or never transferred, you are liable to Bartr for the amount paid or credited to you for that sale, along with any dispute or processing fees Bartr incurs.
You authorize Bartr and its payment processor (Stripe) to recover such amounts by any of the following means, without further notice: reversing all or part of the payout or transfer made to your connected payment account (including debiting that account into a negative balance); withholding or offsetting the amount against your pending or future payouts; or charging a payment method on file with your account. If these methods do not recover the full amount, you agree to repay the balance upon request, and Bartr may suspend your selling privileges and refer the debt to collections.
Sellers are not liable for chargebacks where the buyer's claim is unrelated to seller conduct — for example, a chargeback that the card network resolves in Bartr's favor, or a dispute Bartr resolves against the buyer. In those cases the sale stands and the seller's payout proceeds normally.
Because escrow does not release until 24 hours after the event starts, buyers are protected for the full life of the transaction:
Dispute window. Disputes can be opened in the app any time from payment until the payout releases — i.e., through 24 hours after the event starts. This deliberately covers the event itself, so a ticket that fails at the gate can be reported the same night. Disputes filed while the window is open freeze the seller's payout until resolved.
Dispute claims are reviewed by Bartr's Trust & Safety process and may require evidence from both parties. Outcomes include a full buyer refund or the dispute being declined and the sale standing. Filing fraudulent disputes is a violation of these Terms and may result in recovery fees, suspension, and legal action.
Bank chargebacks. If you dispute a charge with your bank instead of through the app, the card network's process and timeline govern that dispute; Bartr will submit delivery evidence and the order is frozen until the network rules. Opening in-app disputes is faster and is the intended path.
Once a buyer and seller have agreed to a transaction, cancellations are only permitted in the following circumstances:
Buyer remorse, schedule changes, or inability to attend are not grounds for a refund. Outside the dispute rights in Section 14, all sales are final once delivery is confirmed.
If an event is postponed or rescheduled (not cancelled), the ticket remains valid for the new date, the transaction stands, and no refund is issued.
You agree not to use the Service to:
Violations of this section may result in immediate account suspension or termination, forfeiture of pending payouts to the extent permitted by law, recovery of losses caused, and potential referral to law enforcement.
Smart Pricing (Bartr+). Smart Pricing provides pricing recommendations and, where you enable it, automated price adjustments for your listings based on market data, event proximity, and historical transaction trends. Recommendations are informational only and do not guarantee any sale price or outcome. Sellers retain full control over their listing prices, and automated adjustments always respect the price cap in Section 7.
Bartr Assistant. The in-app assistant is an AI feature that can answer questions about the Service and your account. Its responses are generated automatically, may be inaccurate or incomplete, and are not a binding statement of policy; these Terms and in-app disclosures control. Do not rely on the assistant for legal, financial, or tax advice.
Buyers may rate sellers after a completed transaction. Ratings, sale counts, and similar trust signals may be displayed publicly alongside a seller's profile and listings. Ratings must reflect a genuine transaction experience; Bartr may remove ratings that are fraudulent, abusive, or violate these Terms. You control certain profile-visibility settings in the app.
By using the Service you consent to receive transactional communications — order status, delivery codes, dispute updates, payout notices, and similar service messages — by push notification and email. These are a core part of how the marketplace operates and cannot be fully disabled while you have active transactions. Marketing communications are optional and can be opted out of at any time via the unsubscribe link or your settings. Push notifications can be managed in your device settings.
The Service depends on third parties, including Stripe (payments, identity verification, and seller payout accounts, subject to Stripe's own terms including the Stripe Connected Account Agreement), the ticketing platforms on which tickets are held and transferred, and mobile app stores. Bartr is not responsible for the acts, omissions, or availability of third-party services, and your use of them is governed by their own terms.
Sales tax on purchases. Where required by applicable law, Bartr calculates, collects, and remits sales tax (or equivalent transaction taxes) on eligible purchases and subscriptions as a marketplace facilitator. Any such tax is based on the buyer's location, calculated at the time of payment, and shown as a separate line item before you confirm. Sales tax is not a Bartr fee and is not included in listing prices, "all-in" prices, buyer fees, or the resale price cap in Section 7. Applicable sales tax is added on top of those amounts.
Sellers are solely responsible for any taxes arising from their sales on the Service, including income tax obligations. Where required by law, our payment processor may collect taxpayer information from sellers and issue tax reporting forms (such as Form 1099-K). Bartr does not provide tax advice.
The Bartr name, logo, B-mark, and all associated branding are trademarks of Bartr Technologies, Inc. The Service and all content produced by Bartr (excluding user-generated content) are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any Bartr trademarks or content without our express written permission.
By posting content on the Service (such as listing descriptions, profile information, or ratings), you grant Bartr a non-exclusive, royalty-free, worldwide license to use that content to operate, improve, and promote the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BARTR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.
BARTR DOES NOT GUARANTEE THE VALIDITY OR AUTHENTICITY OF ANY TICKET LISTED ON THE PLATFORM. WHILE WE TAKE STEPS TO VERIFY SELLERS AND MONITOR LISTINGS, WE CANNOT GUARANTEE THAT EVERY TICKET IS AUTHENTIC. IF A TICKET IS FOUND TO BE INVALID UPON PRESENTATION AT THE VENUE, YOUR REMEDY IS THE DISPUTE RESOLUTION PROCESS IN SECTION 14 AND THE REFUND RIGHTS IN SECTION 15.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BARTR'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO BARTR IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.
BARTR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THIS SECTION LIMITS THE REFUND AND BUYER-PROTECTION RIGHTS EXPRESSLY PROVIDED IN THESE TERMS.
You agree to indemnify and hold harmless Bartr, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your listing, purchase, or sale of any ticket.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration under the Consumer Arbitration Rules of the American Arbitration Association (AAA), conducted in English in Washington, DC (or, at your election, by video or in your home county). Either party may instead bring an individual claim in small-claims court where jurisdictional requirements are met. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
YOU AND BARTR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
30-day opt-out. You may opt out of this arbitration agreement by emailing info@bartrtix.com with your full name and account email within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.
Bartr reserves the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion. Suspended accounts cannot buy, list, or accept offers.
You may delete your account at any time through the app settings. To protect the other side of in-flight transactions, deletion is not available while you have active listings, open orders, or unresolved disputes — complete or cancel those first. Deletion cancels any active Bartr+ subscription, removes your personal information from your profile and listings, and permanently deletes your account; transaction records may be retained as required for legal, tax, and fraud-prevention purposes.
Upon termination, your right to use the Service immediately ceases, though provisions that by their nature should survive termination (including payment and repayment obligations, seller liability under Section 13, indemnification, and dispute resolution) will do so.
We may update these Terms from time to time. For material changes, we will provide notice in the app or by email before the changes take effect, and the "Last updated" date above will change. Changes apply prospectively and never retroactively alter the fees or protections of a transaction already in flight.
For questions about these Terms, contact us at: